| People had been telling me to read this book for over two years and I always put it off. First it was the Internet and eCommerce. Then it was Six Sigma. Now I have had a chance to read this book and regret my delay. This book is a gem of factual, example filled, and focused insight and understanding. This is a true manual for changing processes and First the book provides a clear roadmap for process change. It defines the individual steps necessary as well as the interconnection points between the organization, its processes, measurements and other elements. While you may not agree with all of the points -- the completeness will give you more than enough ideas to be of value. Second, the book is well populated with detailed graphical examples that illustrate the concepts and thier intent. The level of detail, the practicality and the realism of the examples allows you to study the issue, understand it and find parallels in your own business. Lastly, the book is complete it covers issues related to process design, implementation, process owners, measurement and management. Many people write whole books on one of these aspects however Rummler and Brache have covered them all in a focused and informative text. I highly recommend this book for anyone looking to implement process management, six sigma, or other related changes. The book provides the details often left out of texts associated with six sigma. It provides a completeness often missing from process management and design texts. The only drawback to the book is that its writing style is a bit dry and the book, written in 1995 does not cover many of the process innovations enabled through the Internet. Otherwise this book is a real winner and well worth your attention. | 
